支援
聯絡開發者
寄信到 candanweng@gmail.com，中文或英文都可以。回報問題時請一併附上：
- 裝置型號與系統版本
- App 版本（「設定 → 關於」）
- 發生在哪一案、當時做了什麼；有截圖或螢幕錄影更好
會盡快回覆。
購買
免費可以玩到哪裡？
第 1 至 3 案免費，這三案同時是完整的教學。從第 4 案起需要購買「完整版」，一次購買即解鎖全部 60 案與日後的更新。無廣告，也沒有其他付費內容。
買過完整版，但換了裝置、重新安裝，或案件仍然鎖著
到「設定 → 購買 → 還原購買」。請確認裝置登入的是當初購買的 Apple ID。iPhone、iPad 與 Mac 共用同一筆購買，不必重買。若仍顯示「這個 Apple ID 沒有完整版的購買紀錄」，請確認已連上網路、在 App Store 登入同一個 Apple ID，再試一次。
家人可以一起用嗎？
完整版支援家人共享。購買者開啟「購買項目分享」後，家庭群組的成員在自己的裝置上打開本作，到「設定 → 購買 → 還原購買」即可解鎖。「支持開發者」的項目不適用家人共享。
購買後顯示「購買待核准」
這是「詢問後購買」：購買需要家庭群組的家長核准。核准後會自動解鎖，不必重新購買。
「支持開發者」是什麼？
「一杯茶」「一頓晚餐」「一晚歌劇」三個項目是自由選擇的贊助，不解鎖任何東西，也不影響遊戲。它只出現在設定頁，以及第 60 案結局後一次。
怎麼退款？
所有購買都由 Apple 收款，開發者無法直接退款。請到 reportaproblem.apple.com 向 Apple 申請。
存檔與進度
進度存在哪裡？會在 iPhone 和 Mac 之間同步嗎？
進度只存在你的裝置上。本作沒有帳號，也沒有雲端同步，所以每台裝置的進度是分開的；購買則是共用的。
換新手機或新 Mac，進度怎麼帶過去？
用整台裝置的轉移方式：iPhone／iPad 可以用「快速開始」從舊機直接轉移，或用 iCloud 備份、電腦上的加密備份還原到新機；Mac 使用「移轉輔助程式」。
「匯出存檔」「匯入存檔」是做什麼的？
在同一台裝置上替進度留一份備份，例如在「清除所有進度」之前。匯出的檔案（mind_palace_save.mpsave）以這台裝置上的金鑰加密，在其他裝置上無法匯入，也不含購買狀態。匯入會整份覆蓋現有進度，無法復原。刪除 App 時，匯出的檔案會一起刪除。
「清除所有進度」會影響購買嗎？
不會。它只刪除案件進度、評級與案卷，完整版仍然是解鎖的。
遊戲
提示要錢嗎？為什麼用了提示就拿不到 S 級？
提示免費、不限次數，分「地點」「關聯」「連線」三級。開啟任何一條提示後，本案就拿不到 S 級，但 A 級仍然拿得到。「困難」模式不提供提示。
難度可以中途更換嗎？
不行。難度在開案時選定，案內不可更改；重玩該案時可以換。「設定 → 遊戲 → 預設難度模式」只決定開案時預先選好的是哪一個。
怎麼切換語言？
「設定 → 語言」，可選繁體中文、English 或跟隨系統，不需重新啟動。
字太小，或畫面動態讓我不舒服
「設定 → 顯示」可以調整字級（或跟隨系統），也可以開啟「減少動態」，關閉磁吸彈跳、畫布慣性與轉場視差。
App 閃退或卡住
請先把 App 更新到最新版本、完整關閉後重新開啟。問題仍在的話，請照上方「聯絡開發者」的方式寄信。
其他文件
Support
Contact the developer
Email candanweng@gmail.com, in English or Chinese. When reporting a problem, please include:
- Your device model and OS version
- The app version (Settings → About)
- Which case it happened in and what you were doing; a screenshot or screen recording helps a lot
You'll get a reply as soon as possible.
Purchases
How much can I play for free?
Cases 1–3 are free, and they double as the full tutorial. From Case 4 on you need the Full Game, a single purchase that unlocks all 60 cases and every future update. No ads, nothing else to unlock.
I bought the full game, but I've changed devices, reinstalled, or cases are still locked
Go to Settings → Purchases → Restore purchase, signed in with the Apple ID you bought it with. One purchase covers iPhone, iPad and Mac, so you never need to buy it again. If it still says "This Apple ID has no full game purchase", check that you're online and signed in to the App Store with the same Apple ID, then try again.
Can my family use it too?
The Full Game supports Family Sharing. Once the purchaser has turned on Purchase Sharing, family members can open the game on their own devices and go to Settings → Purchases → Restore purchase. The "Support the developer" items are not shared.
My purchase says it's awaiting approval
That's Ask to Buy: a parent in your Family Sharing group needs to approve it. It unlocks automatically once approved, with no need to buy again.
What is "Support the developer"?
"A cup of tea", "A dinner" and "A night at the opera" are optional tips. They unlock nothing and don't change the game. They're offered only in Settings and once after the ending of Case 60.
How do I get a refund?
All purchases are handled by Apple, and the developer cannot issue refunds directly. Request one from Apple at reportaproblem.apple.com.
Saves and progress
Where is my progress kept? Does it sync between iPhone and Mac?
Your progress stays on your device. There are no accounts and no cloud sync, so each device has its own progress. Your purchase, on the other hand, is shared.
How do I move my progress to a new iPhone or Mac?
Move the whole device: on iPhone or iPad, use Quick Start to transfer directly from the old device, or restore the new one from an iCloud backup or an encrypted computer backup. On Mac, use Migration Assistant.
What do "Export save" and "Import save" do?
They keep a backup of your progress on the same device, for example before you use Erase all progress. The exported file (mind_palace_save.mpsave) is encrypted with a key that belongs to this device, so it can't be imported on another device, and it doesn't include your purchase. Importing replaces your progress entirely and cannot be undone. Deleting the app also deletes the exported file.
Does "Erase all progress" affect my purchase?
No. It erases case progress, ranks and the casebook only. The full game stays unlocked.
Playing
Do hints cost anything? Why do they rule out an S rank?
Hints are free and unlimited, in three levels: "Where to look", "A connection" and "The link itself". Opening any hint means S is out of reach for that case, but A is still yours. The Exacting mode has no hints.
Can I change the mode mid-case?
No. The mode is chosen when you open a case and fixed until it closes; you can change it when you take the case up again. Settings → Play → Preferred mode only sets which one is selected to start with.
How do I change the language?
Settings → Language: 繁體中文, English, or Follow system. No restart needed.
The text is too small, or the motion bothers me
Under Settings → Display you can change the text size (or follow the system setting) and turn on Reduce motion, which turns off snap bounce, canvas momentum and transition parallax.
The app crashes or freezes
Update to the latest version, then quit the app completely and open it again. If the problem continues, please email as described under "Contact the developer" above.
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