InsightRSS Support
Need help with InsightRSS? Start with the answers below. If you can't find what you need, contact us and we'll get back to you.
Getting started
How do I add a feed?
Tap Add feed and paste the address of a website or its feed. You don't need the exact feed URL; InsightRSS finds the feed for you. New articles appear after the first sync.
How do I move my subscriptions from another reader?
Export an OPML file from your old reader, then open Settings › Data › Import OPML in InsightRSS and choose the file. Categories are kept. OPML import is part of InsightRSS Pro.
You can export your own subscriptions any time, on any plan, with Settings › Data › Export OPML.
What does the free version include?
The free version lets you follow up to 5 feeds, with the full reader, offline reading, search, grouping of similar stories, read aloud and translation. InsightRSS Pro adds unlimited feeds, OPML import and on-device AI features: summaries, daily briefings, feed categories and personalized ranking.
AI features
Which devices can use AI?
InsightRSS runs AI on your device, in one of two ways:
- Apple Intelligence, on devices that support it, with iOS 26 or macOS 26 or later and Apple Intelligence turned on in Settings.
- The built-in Gemma model, on devices without Apple Intelligence. It needs a one-time download of about 2.4 GB and enough free storage and memory. It runs fully offline after that.
Choose the engine in Settings › AI › AI engine. If you're not sure how AI will run on your device, start the Pro free trial first.
How do I download the Gemma model?
Select Built-in Gemma in Settings › AI › AI engine, then tap Download. We recommend Wi-Fi. You can keep using the app while it downloads.
Why did an AI summary or briefing fail?
The most common reasons:
- Apple Intelligence isn't ready. Make sure it is turned on and has finished downloading in your device's Settings.
- Not enough articles. A daily briefing needs at least 3 recent articles. Sync your feeds and try again.
- The device was busy or the app went to the background. Tap Retry.
Is my reading sent to an AI server?
No. AI runs entirely on your device, and nothing you read is sent to us. See the Privacy Policy for the few cases where the app connects to other services, such as Microsoft voices for read aloud.
Translation
InsightRSS translates article titles and summaries with Apple's Translation framework. For faster, offline translation, download the languages you need:
- iPhone and iPad: Settings › Apps › Translate › Downloaded Languages
- Mac: System Settings › General › Language & Region › Translation Languages
Choose the target language in Settings › Translation › Translate into.
Read aloud
Can I change the voice?
Yes. Open Settings › Read aloud, pick a voice engine, then tap English, Chinese or Japanese under the voices section to choose a voice. Tap the play button to preview it.
- Microsoft neural voices sound more natural and need an internet connection. If they're unavailable, the app switches to your system voice automatically.
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System voices work offline. To install more natural system voices:
- iPhone and iPad: Settings › Accessibility › Spoken Content › Voices
- Mac: System Settings › Accessibility › Spoken Content › System voice › Manage Voices
Purchases and subscriptions
How do I restore my purchase?
Open the Pro screen (Settings › Upgrade to Pro) and tap Restore purchases. Make sure you are signed in with the same Apple Account you used to buy Pro. Your purchase also works on your other iPhone, iPad and Mac with the same Apple Account, and with members of your Family Sharing group.
How do I cancel my subscription?
- iPhone and iPad: Settings › [your name] › Subscriptions › InsightRSS
- Mac: App Store › [your name] › Account Settings › Subscriptions › Manage
Pro stays active until the end of the period you have already paid for. Lifetime purchases don't renew and don't need to be cancelled.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Troubleshooting
A feed won't add or update
- Check that the address opens in your browser.
- Some sites block automated readers or require a login. Those feeds can't be read in InsightRSS.
- Pull down on the article list to refresh.
I don't see a feature mentioned here
Make sure you have the latest version of InsightRSS from the App Store.
Contact
Email candanweng@gmail.com. To help us help you faster, please include:
- Your device model and iOS or macOS version
- The InsightRSS version (on the App Store page, under Version History)
- What you did, what you expected, and what happened instead
- The feed address, if the problem is with a specific feed
We usually reply within a few business days.
See also: Privacy Policy · Terms of Use
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